If you live near our facilities or prefer a more personal experience, you may choose to pick up your orders in person at no extra charge. Our staff will be happy to assist you with product setup and provide useful recommendations to help you get the most out of your purchase. This option is ideal for those who wish to avoid shipping costs or prefer to review their order on the spot.
To make your shopping experience as smooth as possible, we accept several payment methods, including cash upon in-store pickup, credit or debit cards, and bank transfers. Our goal is to offer maximum flexibility and adapt to your preferences. If you choose to pay by bank transfer, we recommend sending proof of payment to speed up processing and ensure immediate preparation or dispatch of your order.
If you prefer to place your order online but collect it directly from our store, simply select the “In-store Pickup” option. In this case, payment is made when you collect your order, either in cash or by card. This allows you to verify your product before payment and receive personalized advice from our team.
For home delivery orders, payment must be completed before shipment. This allows us to process your order quickly and ensure prompt delivery. Once your payment is confirmed, you will receive an email notification with your order status and estimated delivery time so you can track your purchase easily.
Please ensure that you provide accurate and up-to-date contact details, including your full name, phone number, and email address. This information is essential for coordinating delivery or pickup, and for sending timely updates regarding your order. Incomplete or incorrect information may cause delays in processing or delivery and make communication more difficult.
We understand that issues may arise during payment. If you encounter any problems—such as transaction errors or missing confirmations—our customer service team is available to help. Feel free to contact us by phone or email for immediate assistance and to ensure your purchase process goes smoothly.
We offer a 30-day return period from the date of purchase for eligible products, provided they are in their original packaging and show no signs of use. This gives you enough time to inspect and test your product to make sure it meets your expectations and needs.
Applies to physical products only.
To be eligible for a return, the item must be in the same condition as when delivered—undamaged, unused, and including all original accessories and manuals. If any signs of wear or usage beyond basic testing are found, the return may be refused or subject to a partial refund.
No returns are accepted for digital products.
NO REFUND IF DIGITAL PRODUCT CHECK BEFORE BUYING
While we understand that every customer has unique needs, due to the nature of custom or personalized items (in design, configuration, or other unique characteristics), we cannot accept returns on these products. Before purchasing a customized product, please review its specifications carefully to ensure it fully meets your requirements.
If you wish to return a product for personal reasons (for example, if you changed your mind or are not fully satisfied), return shipping costs will be borne by the customer. However, if the return is due to our error or a manufacturing defect, we will assess the situation and may cover these costs or provide a prepaid return label.
Once we receive the returned item and our quality control team verifies that it meets the stated conditions, we will issue a full refund of the purchase price. The refund method will depend on the original payment method—credit/debit card, bank transfer, or store credit. The time for the refund to appear in your account may vary depending on your bank or payment provider.
If you receive a product with a manufacturing defect, please contact us as soon as possible. We will review the case and, depending on the situation, offer repair, replacement, or a refund. Our customer support team will guide you through the warranty or return process step by step if you need assistance.
If you purchased your products through an authorized distributor or reseller, please contact them first. Each distributor has its own return policy and must process the claim according to their terms and conditions. However, if you encounter difficulties, you may also contact us for additional guidance.
To start a return, simply contact our customer service through the usual channels—phone, email, or our website form. Our team will provide you with the necessary steps and documentation to ensure your return is processed smoothly and efficiently. We will also assist with any questions that may arise throughout the process.
